EFFECTIVE SUPERVISORY SKILLS (KEMAHIRAN PENYELIAAN EFEKTIF)

  TRAINING CONDUCTED IN BAHASA MELAYU(MALAYSIA) .

INTRODUCTION

Effective supervisors are necessary in all settings where employees need guidance and supervision to complete tasks, serve customers and meet deadlines. A skilled supervisor is an effective communicator, problem-solver and employee motivator. Drawing out the potential of workers requires insights into their strengths and developmental needs.

This 2-day training explores the various functional needs of present-day supervisor and equips the delegates with skills and knowledge for effective performance. 
Discover key points about hiring strategies, team building, coaching skills, feedback, leadership and more! 
Discover the key principles that effective supervisors abide by at all times like empowering staff, focusing on goals instead of setbacks, and rewarding improvements as well as record-breaking achievements.

OBJECTIVES

1. Describe the many roles and responsibilities that a supervisor plays in the organisation.
2. Understand the function of an effective supervisor - issues and challenges.
3. Identify their own leadership style and motivational drives while understanding other styles and drives in others.
4. Lead, manage and motivate their team to get the best out of their people and also to meet management expectations.
5. Implement effective communication and interaction skills

DURATION

2 Days – In House--9.00 am to 5.00 pm

TARGET AUDIENCE

1. This course will benefit supervisors and team leaders especially those who are new or have recently been promoted into this role.
2. The course is also targeted to those who need to update and improve their knowledge and skills on how to carry out their supervisory job more effectively.
3. Suitable for existing or experienced supervisors without formal training in people management who are required to understand the fundamental concepts in the management of people.

METHODOLOGY

1. Informative Presentation
2. Exercises
3. Case Studies & Presentations

Principles Of Effective Supervision

1. Taking a proactive approach to achieving goals
2. Clearly communicate expectations and rationale
3. Provide performance feedback
4. Involving others in problem solving
5. Listen for understanding
6. Defining performance expectations
7. Communicating Work Assignments
8. Giving Performance Feedback
9. Discussing a Performance Problem

Effective Communication And Interpersonal Skills

1. The Communication Process
2. What do you communicate, to whom, when, why
3. The influence of perception
4. One-way and two-way communication
5. Barriers to effective communication
6. Verbal Communication Skills
7. The Role of Nonverbal Communication
8. Better Relationships through Listening
9. Understanding Conflicts in Interpersonal Relationships

The Skills Of Coaching And Counseling

1. Definition of coaching and counselling
2. Reasons for coaching and counselling
3. Determining the cause of unsatisfactory performance
4. The 4 Steps in Coaching: Preparation, Demonstration, Skills Practice, Follow-up
5. Counselling skills

Motivation And Delegation

1. Techniques of engaging employees
2. Motivate, coach and develop employee with one-on-one session
3. Step by step coaching and delegating tasks at work
4. Giving constructive feedback

Principles Of Leadership

1. Principles of Leadership
2. Building Credibility
3. Leadership Style
4. Leadership Power